Dealing with Disputes and Conflict: A Self-Help Tool-Kit for Resolving Arguments in Everyday Life
About this ebook
This book defines mediation practice, its key principles, and how it is structured and implemented, and offers practical strategies based on key theories, including Transactional Analysis. Tony Whatling draws on his extensive experience as a professional mediator, consultant, trainer and author, to create this valuable practical guide. Including a toolbox outlining core skills and strategies applied by trained practitioners, the book covers important elements in conflict resolution, such as apology, reconciliation, the importance of listening and concentration, and what to try when disputants do not respond. Case studies from various contexts are featured, giving readers the tools they need when faced with disputes relating to situations such as divorce and workplace disagreements.
Exploring the building blocks of dispute management through an engaging and clear tone, this text is ideal for mediators, dispute resolution specialists, volunteers, community leaders, medical staff and anyone embarking on a career in mediation, as well as individuals hoping to resolve conflict in their own lives.
About the author
Tony Whatling has a professional background in childcare, adult mental health, family therapy, team management and ten years of experience as Head of the Social Work Education Department of Cambridge University. He has over 30 years of experience as a mediator, professional practice consultant and trainer, and has trained hundreds of mediators in family, community, health care complaints, victim-offender and workplace mediation contexts. A founder member of the UK College of Mediators, he has published two books on mediation practice and over 40 professional journal articles.
