
Travis Steele
While Dialpad as a service is great, there are just some features that are missing. 1. No way to simply disable a user 2. No way to forward calls to another person on the app. 3. Some of the AI functions. 4. Other settings changes on the app. This is very general I know, but other providers just offer more control. With all this said, as a service, Dialpad is better than a lot of others. Call quality has been so much better than our previous provider.
9 people found this review helpful

Kristian A.
I’ve tried nearly every premium VoIP and business phone system, and Dialpad stands above them all. It is more reliable, sophisticated, and intuitive than any competitor. Call quality is excellent, the platform is rock-solid, and the AI-powered features (transcripts, summaries, real-time assistance) truly set it apart. Even if others paid me to switch, I’d stay with Dialpad.

Paulius Kruzinauskas
We use Dialpad daily for communicating with drivers and our internal team, and it’s honestly one of the easiest platforms to work with. Everything is in one place—calls, messages, notes, and even automatic follow-ups. What really stands out is the AI feature. It helps create call summaries, tracks what I promised to drivers, and makes it easy to find previous conversations or important details. For example, if I promise a bonus or a specific load to a driver, AI catches that and saves it as a
24 people found this review helpful
Thank you so much for your review!