Sony | Support for Xperia

3.4
15.5K reviews
5Cr+
Downloads
Content rating
PEGI 3
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About this app

The Support application from Sony provides an effortless self-support solution with a personal touch. It contains product-specific support with diagnostic capabilities.

* You can troubleshoot your device for issues with e.g. touchscreen, camera or light sensor.

* You can get quick information about your device: software version, memory capacity, application issues and more.

* You can read our support articles, find solutions in our support forum and if you need to, you can contact our support experts.

* Depending on your device model or OS version, this app or features may not be supported. Additionally, even within the same series, support may vary depending on the mobile carrier.

This application uses analytics software to collect and aggregate statistics to help us improve this app and our services. None of this data can be used to identify you.
Updated on
16 Sept 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Messages and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.4
15.3K reviews
NoctOtaku Lu Caem (NoctOtaku)
22 September 2025
Nowhere accurate, just giving cosmetic results on how much is "optimized", not even saying specifically what it's deleting in order to make space, even if apps/programs has stopped it will say "no issues detected yet"... Horrible support app btw, unnecessary too. Even the asking prompt doesn't work which says "this is not available yet" when it used to work before. Waste of space/resources. Useless degen trash..
31 people found this review helpful
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Andy Ferguson
23 November 2023
Suddenly being FORCED to host an app I don't need or want, that insists on its ability to send me notifications, is not "supportive". Offering support to your user base is sensible, but there's zero need for this to be mandatory (unless of course there's a data benefit to Sony, but they don't SAY that's the purpose...). I've awarded it at least two stars more than I would want to.
52 people found this review helpful
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Alexis Lee
18 June 2025
Very supportive application. Helped me to get over difficulty when newly bought this Xperia phone. Consistent phone upgrades, plus suggestive checks and devices UI tests.
4 people found this review helpful
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What's new

This update includes fixes and performance improvements.

Happy to assist you,
Support app team