
Dow Fredrickson
Frustration with the app. For whatever reason, the app. will require me to enter my password at seemingly random times. It wouldn't be an issue but it only seems to happen when I am nowhere near my notebook with all my passwords in it. Trigger times seem slower than they should be. I have mine set to take 2 photos. The first photo seems like it's a little late and the second seems like it misses the animal more times than not, even when the animal is/was walking directly away from the camera.
Hello Dow, thank you for sharing your feedback regarding the delay in taking pictures. We recommend adjusting the delay and sensitivity settings. To better assist you, we have forwarded your concern to our team, and they will be reaching out to provide further assistance.

Laura Gray
- Flag inappropriate
- Show review history
Like the cameras but don't like the inability to manage my plans through the app. Have to go to a web browser to do that. It is too easy for a plan to be on auto renewal without knowing. It would be helpful if the app would open the photo/ camera that is in the notification when I click on it.
2 people found this review helpful
Hello, we’re glad you like the cameras. Currently, plan management is done via the web account to ensure security and provide customers complete control over purchases. The auto-renew option is managed only from your account; if it’s not enabled, it won’t be activated. If you have questions or need assistance, please reach out to us 1-888-779-7646.

Rod Kinnison
- Flag inappropriate
- Show review history
2 weeks into this camera and app and so far, im underwhelmed. I Purchased the m version with the solar panel and thus far, the nicads in the camera and the solar panel are charging fine. However, even on low detection settings, it's seeing bugs. I literally get 100+ images every day. So far, about 10 were accurate detections. The other 1,000, false positives. And im guessing they have no desire to fix that as it costs me an extra $5 a month to make sure I get them all. I called support. No fix
SPYPOINT
September 11, 2025
Hello Rod, thank you for sharing your feedback. Unwanted pictures can often be reduced by verifying the camera’s installation, adjusting the settings, and ensuring that the camera has the latest firmware for optimal performance. To assist you further and provide an accurate resolution, please reach out to our team so they can review the situation.